Your Challenges

With market liberalization, the utilities industry faces many new demands with direct consequences for information management in utility companies.  The customer will be the focal point of this market.  As such, the customer care and billing system must be customer-centric, flexible, scalable, highly productive and able to satisfy the demands of deregulation. 

Meeting Your Needs

NCS collaborates with international electricity, gas, and water utilities companies to provide IT solutions to meet real business challenges. Our regional experience and depth of knowledge allow us to provide for our customers the strategies, technologies, tools and processes they need to prepare their organisations for success.

We have extensive experience in integrating state-of-the-art front-end Customer Relationship Management (CRM) software and back-end systems such as Billing system, Document Management System, and Workflow and Business Intelligence tools including spatial analysis using Geographical Information System (GIS)-based tool.

NCS’ Customer Care & Billing System (CCBS) Application Framework covers

• Services
  • Consultancy – BPR, SITP and Change Management
  • Outsourcing – Business Process Outsourcing, IT Outsourcing including Data Processing Data, Server and Desktop Management, Helpdesk, IT & Network infrastructure, Systems Implementations and Maintenance IT Security
  • Business Continuity and Disaster Recovery
     
• Delivery Channel
  • Interactive Voice Response System
  • Phone
  • Wireless
  • Email
  • Fax
  • Walk-in
  • Portal

• Customer Management
  • Account Management
  • Order Management
  • Contact Management, Call Centre
  • Complaint Management
  • Sales Management
  • Marketing Management

• Business Operations
  • Market Operations
    • - Billing Management
    • - Services Agreement
    • - Payment
    • - Credit & Collection
    • - Adjustment
    • - Profiling & Forecasting
    • - Tariff Management
    • - Settlement
    • - Meter Management
    • - Trading
    • - Risk Management
    • - Meter Reading
  • Work Management
    • - Maintenance Management
    • - Field Order Management
    • - Workforce Management
       
• ERP & Business Tools
  • ERP Systems
  • Workflow and Document Management Systems
  • Business Intelligence

Our Experience

We take a customer-centric approach to tailor IT solutions to meet your needs, and are proud to name Singapore Power and Tuas Power as our clients.