Your Challenges

Outsourcing is becoming a key business strategy. Organisations often adopt outsourcing to achieve business objectives and cost savings. The key business value of outsourcing often centres around the following levers:

• Ability to focus on core functions
• Accelerate speed to market and build revenues
• Improved internal management disciplines resulting from the exercise itself
• Achieve lower costs due to economies of scale
• Better control of budget
• Turn fixed costs into variable costs
• Reduce dependency upon internal resources
• Lower ongoing investment required in internal infrastructure

Meeting Your Needs

At NCS, we support growing businesses with cost-effective process management and smooth project transition of the outsourcing processes. Our services are complemented by an integrated operations management system specially designed to support an outsourcing environment comprising onshore, nearshore and offshore locations. Business information and knowledge is securely stored and retrieved while processes are optimised and the service-level performance monitored and reported.

Our Business Process Outsourcing services (BPO) are operating either on-shore or off-shore in locations including Australia, China, Malaysia and Singapore, depending on customers’ requirements. We offer BPO services in the following areas:

• Finance and Accounting outsourcing for accounts payable, accounts receivable, customer billing, credit management, general accounting and cash management
• Bank operations outsourcing such as client statement printing, document management, data entry and encoding
• Contact centre outsourcing for management and operation of customer care, inbound and outbound service and support calls
• Human resources (HR) outsourcing for payroll, compensation and benefits administration, claims and recruitment
• Procurement outsourcing for vendor selection, tendering, negotiation, accounts payable, delivery management, asset tracking and vendor management

As an alternative option to outsourcing, we can help our clients design and build shared service centres for Finance, Procurement, HR and IT where standardisation, streamlining and corporate governance are some of the key drivers.

Our Experience

As a recognised leader in BPO services, our core competencies give you an extra competitive edge and the following benefits:

• Adopt our NCS proprietary and proven BPO methodology to ensure smooth project transition of outsourcing processes
• Leverage on our in-depth knowledge of processes from different business areas (such as Finance, Human Resource & Procurement) to handle customers’ processes in accordance with industry best practices
• Leverage on our pool of experienced and trained outsourcing consultants to provide quality outsourcing advice and recommendations
• Leverage on vast and proven experiences of delivering business solutions for outsourcing projects
• Offer full range of outsourcing services, from early customer engagement to implementation
• Engage customers in business process mapping and documentation
• Enjoy labour arbitrage from our delivery centres which are located where processing costs are competitive. Currently, NCS has delivery centres in China (Chengdu, Suzhou and Shanghai), Australia (Sydney and Brisbane), Malaysia (Kuala Lumpur) and the Philippines (Manila)