Your Challenges

An effective Customer Relationship Management (CRM) system helps organisations learn about and build on what their customers want at all times.  The challenge is in striking a balance between the cost of investment in such CRM systems and achieving the desired level of customer satisfaction.  Other key concerns are reducing operating expenses through integrated technologies and processes and maintaining consistency and standardized experience in quality of service across the diverse geographies and customer bases. 

Meeting Your Needs

NCS is well qualified to design, implement and manage your CRM project and infrastructure so that you always get optimum results. As your outsourcing partner, NCS offers a comprehensive, end-to-end suite of CRM solutions and services including a diverse range of call centre services, from the most basic call centre operation, to complex call centre environment with blended and multi-media functionality.  We help lower your IT investments through the use of our managed CRM services and improve customer satisfaction, service and quality.

• CRM Consulting Services
• Sales and Marketing
• Systems Integration and Implementation Service
• CRM/Contact Centre System Integration and Implementation Services
  
  
  • Front office Application
  • Interaction Channels
  • IP Telephony
  • Self-services Kiosk/Intelligent Voice Recognition System
  • Workforce Management System
  • Staff Performance/Quality Monitoring System
  • Middleware Integration to Backend Systems (Enterprise Application Integration)
     
• Contact Centre/Call Centre Setup
• Contact Centre/Call Centre Outsourcing Services
• Business Intelligence

Our Experience

With our experience and domain knowledge, you can expect the following value-add :

Reach customers - first-class customer service through prompt, professional call handling

Reduce costs - more efficient use of facilities to ensure better use of assets and greater cost control

Raise revenue - boost profitability by processing more calls with improved levels of service

Redeploy staff - improve staff productivity through the effective management of time and resources, making their jobs more rewarding

Report management - effective management of telephone operations due to concise, comprehensive data reporting