In-house IT network operation team faces the challenges of managing complex and ever changing network requirements. And at the same time, organisations struggle to keep trained network engineers and hope to reduce manpower attrition to the minimum. On top of these challenges, businesses are increasingly depending on the network for their growth, productivity, efficiency and competitiveness. Improvement on service quality of IT operations is measured against organizational productivity and efficiency.
Meeting Your NeedsNCS Managed Network Services provides a comprehensive solution to monitor your IT infrastructure based on a service delivery framework that adheres to a set of processes for speedy network fault detection and performance measurements monitoring.
Managed LAN ServiceManaged LAN Service provides proactive fault and performance monitoring and management solution. Provide in-depth visibility of equipment deployed within LAN such as router, switch and wireless LAN devices.
Managed WAN ServiceWAN Management Service provides monitoring and management of the WAN devices and WAN service providers across the borders.
Traffic Analysis ServiceTraffic Analysis service is based on the Netflow/RMON2 network traffic data. Gain expert analysis reports and executive recommendations on Fault and Performance of WAN.
Centralised Fault and Performance Monitoring of the Customer Network InfrastructureFault monitoring provides proactive fault alerting, identification and isolation for faster response and fault resolution. The performance monitoring offers real-time and historical information on device resource utilisation and performance. While assisting in future capacity planning, it also identifies areas of the infrastructure with performance issues.
Round-the-clock Monitoring and Management of IncidentsGovern incident management process aligned to ISO 20000 standard. The incident management encompasses logging of the incident to the incident logging system. It also includes escalation of the incident (to higher level support project team, domain experts and customer / NCS management) together with incident tracking until it is resolved and closed.
Network Operation and AdministrationDay-to-day operation of the network, change and configuration management. Experienced engineers will be working on the complex troubleshooting, resolution and recommendation of network incidents and problems; and complex configuration of network.
Consultation
Consultancy for customer IT infrastructure to meet new requirements or further improvements on existing IT infrastructure in terms of resiliency, security and performance.
ReportingCustomer will have web-based access to view the fault and performance status of the network.
Our Experience
NCS has vast experience in architecting, designing, installing and operating/managing network and cabling infrastructure for enterprises, as well as in building and operating both LAN and WAN network infrastructures.
Customers can rely on our flexible and scalable remote network management and operational support services and resources can be provided on the pay-as-you-use business model.
Other value propositions include :