Flexible Solutions for Dynamic Businesses
Your Challenges
The network today is becoming more feature-rich, offers even higher bandwidth with improved security, and of course more affordable as acquisition costs come down. All-in-one network devices are becoming popular, and given their modular construction, they often allow rapid upgrading via software or hardware extensions.
In-house IT network operation team faces the challenges of managing complex and ever changing network requirements. And at the same time, organisations struggle to keep trained network engineers and hope to reduce manpower attrition to the minimum. On top of these challenges, businesses are increasingly depending on the network for their growth, productivity, efficiency and competitiveness. Improvement on service quality of IT operations is measured against organizational productivity and efficiency.
Meeting Your Needs
NCS Managed Network Services provides a comprehensive solution to monitor your IT infrastructure based on a service delivery framework that adheres to a set of processes for speedy network fault detection and performance measurements monitoring.
Managed LAN Service
Managed WAN Service
Traffic Analysis Service
Centralised Fault and Performance Monitoring of the Customer Network Infrastructure
Round-the-clock Monitoring and Management of Incidents
Network Operation and Administration
Consultation
Reporting
Our Experience
NCS has vast experience in architecting, designing, installing and operating/managing network and cabling infrastructure for enterprises, as well as in building and operating both LAN and WAN network infrastructures.
Customers can rely on our flexible and scalable remote network management and operational support services and resources can be provided on the pay-as-you-use business model.
Other value propositions include :
Meeting Your Needs
NCS Managed Network Services provides a comprehensive solution to monitor your IT infrastructure based on a service delivery framework that adheres to a set of processes for speedy network fault detection and performance measurements monitoring.
Managed LAN Service
Managed LAN Service provides proactive fault and performance monitoring and management solution. Provide in-depth visibility of equipment deployed within LAN such as router, switch and wireless LAN devices.
Managed WAN Service
WAN Management Service provides monitoring and management of the WAN devices and WAN service providers across the borders.
Traffic Analysis Service
Traffic Analysis service is based on the Netflow/RMON2 network traffic data. Gain expert analysis reports and executive recommendations on Fault and Performance of WAN.
Service Offerings
Centralised Fault and Performance Monitoring of the Customer Network Infrastructure
Fault monitoring provides proactive fault alerting, identification and isolation for faster response and fault resolution. The performance monitoring offers real-time and historical information on device resource utilisation and performance. While assisting in future capacity planning, it also identifies areas of the infrastructure with performance issues.
Round-the-clock Monitoring and Management of Incidents
Govern incident management process aligned to ISO 20000 standard. The incident management encompasses logging of the incident to the incident logging system. It also includes escalation of the incident (to higher level support project team, domain experts and customer / NCS management) together with incident tracking until it is resolved and closed.
Network Operation and Administration
Day-to-day operation of the network, change and configuration management. Experienced engineers will be working on the complex troubleshooting, resolution and recommendation of network incidents and problems; and complex configuration of network.
Consultation
Consultancy for customer IT infrastructure to meet new requirements or further improvements on existing IT infrastructure in terms of resiliency, security and performance.
Reporting
Customer will have web-based access to view the fault and performance status of the network.
Our Experience
NCS has vast experience in architecting, designing, installing and operating/managing network and cabling infrastructure for enterprises, as well as in building and operating both LAN and WAN network infrastructures.
Customers can rely on our flexible and scalable remote network management and operational support services and resources can be provided on the pay-as-you-use business model.
Other value propositions include :
- Single point of accountability with 24 x 7 operations support
- End-to-end service level commitment with better service delivery and faster incident resolution
- Outsourcing of daily operations to NCS’ team of experts so that customer can focus on core competencies and more strategic business goals. Operation team staffed with experienced engineers and analysts who will remotely monitor the customer’s IT infrastructure
- Best-of-breed monitoring product that is platform-independent, providing a unifying architecture for all networks
- Tap on NCS pool of resources and services to improve efficiency and reduce overall operational expenses
