A leading business outsourcing service provider in Asia Pacific, NCS offers a comprehensive suite of managed services that frees up our customers’ limited resources to concentrate on their core business, leading to cost savings and increased operational efficiency.

Conceived as the exclusive technology outsourcing service provider to the Singapore Government, we have an impressive track record of over 25 years in providing Business Process Outsourcing (BPO) and Application Off-shoring services for both public and private sectors.

We support growing businesses with cost-effective process management, applications and infrastructure solutions. Our BPO services are operating either on-shore or off-shore in locations including Australia, China, Malaysia and Singapore, depending on customers’ requirements. The key services are in:

• Business Process Outsourcing (BPO) – We offer a full spectrum of BPO services in the areas of Finance, FSI Back Office and Telco Back Office operations

• Application Offshoring – We provide skilled IT resources located at our Offshore Delivery Centres that are operating in multiple locations in Asia to enable NCS and our customers the flexibility to skill and scale their IT resources and provide lower cost alternatives

In addition to operating and managing our customers’ business, we also provide consultancy and transition services to help our customers to migrate from its existing operation model to one of shared services, outsourcing or centres of excellence.  Types of consultancy and transition services provided include Process Mapping, Work Instructions Documentation, Operations Training, Operational Readiness Assessment and Monitoring.

Apart from being ranked amongst the Global Outsourcing 100, accredited by International Association of Outsourcing Professionals (IAOP), we have also attained the Singapore Productivity & Standards Board certification in BS15000 and BS7799 for IT Services Management and Information Security Management Systems.  Our Suzhou delivery centre in China has also been awarded CMMI certification.

As a recognised leader in BPO services, our core competencies give you an extra competitive edge and the following benefits:

• Adopt well established and proven outsourcing processes to ensure smooth project transition
• Offer full range of outsourcing services, from early customer engagement to implementation
• Able to leverage on vast and proven experiences of delivering business solutions for outsourcing projects
• Big pool of experienced IT talents to manage outsourcing services
• Handle customers’ processes in accordance with industry best practices
• Strong commitment to service excellence and greater customer satisfaction
• Enjoy labour arbitrage from our delivery centres which are located where processing costs are competitive.

Currently, NCS has delivery centres in China (Chengdu, Suzhou and Shanghai), Australia (Sydney and Brisbane) and Malaysia (Kuala Lumpur).