Contact Centre Management

Excellent Customer Service

An effective customer relationship management (CRM) system helps organisations learn about and build on what their customers want at all times. The challenge is in striking a balance between the cost of investment in such CRM systems and achieving the desired level of customer satisfaction. Other key concerns include reducing operating expenses through integrated technologies and processes, and maintaining consistency and standardised experience in quality of service across the diverse geographies and customer bases.

NCS offers a comprehensive, end-to-end suite of CRM solution that includes a diverse range of call centre services, from the most basic call centre operation, to complex call centre environment with blended and multi-media functionality. We help lower an organisation's IT investments through the use of our managed CRM services, and improve customer satisfaction, service, and quality.

  • CRM Consulting Services
  • Sales and Marketing
  • Systems Integration and Implementation Service
  • CRM/Contact Centre System Integration and Implementation Services
    • Front office Application
    • Interaction Channels
    • IP Telephony
    • Self-service Kiosk/Intelligent Voice Recognition System
    • Workforce Management System
    • Staff Performance/Quality Monitoring System
    • Middleware Integration to Backend Systems (Enterprise Application Integration)
  • Contact Centre/Call Centre Setup
  • Contact Centre/Call Centre Outsourcing Services
  • Business Intelligence