NCS Design Thinking.
Unlocking Opportunities for Value Creation.

 

In this ever-changing digital world, the only thing that’s constant is change. Organisations are experiencing the impact of Digital Transformation which has caused wide-spread disruptions across various industries and multiple aspects of business, unlocking opportunities for value creation.

At NCS, we put our customers in the heart of everything that we do. We embrace Design Thinking principles and uses our methodology to provide a framework for us to work together with our customers to address issues from stakeholders’ perspectives in their digital journey.

The ultimate goal is to drive business growth and improve customer intimacy by bridging all gaps with the use of innovative solutions. Through Design Thinking and Rapid Protyping with agile development, NCS helps organisations bring digital futures to life.

OUTCOMES ACHIEVED
THROUGH
DESIGN THINKING

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Collective Thinking

Leverage on the combined wisdom and diverse capabilities across Singtel-NCS group

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Human Centric

Discover and empathise with stakeholders’ needs and challenges

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Problem Solving

Define the implicit problem to solve

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Action-Oriented

Prototype, test ideas, get feedback and fine-tune solutions

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Improved Customer Satisfaction

Enhance customer intimacy with the power of empathy

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Enhanced Collaboration

Discover and empathise with stakeholders’ needs and challenges

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Fuel Business Growth with Agility

Ideate new opportunities to accelerate business growth 

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Innovate to Differentiate

Promote proactive pollination of creative ideas