NCS survey reveals stronger understanding among Singapore enterprises towards Business Continuity Planning
Singapore, September 15, 2010
Results from a Singapore Business Continuity Planning (BCP) survey show that more organisations are attributing BCP responsibility across various departments instead of viewing it as purely an IT issue. Only 50% of the respondents attribute the responsibility to the IT departments, reflecting a better understanding on the concept of BCP when compared to last year’s data at 64%. The improved perception reflected a stronger recognition for a multi-faceted approach towards business continuity.
The survey was commissioned by NCS to measure the market awareness, understanding and readiness of BCP. BCP is a strategic planning process which will identify potential threats and provide responsive solutions to allow continued business operations in times of incidents like network outage, building fire and even tremors or pandemic illness.
A total of 165 companies, comprising a good mix of small-, medium- and large-sized Singapore enterprises with over 200 employees took part in the survey.
The study registered an average BCP Index of 2.69, which fared way below the excellence mark of 4.0. Topping the list of business and infocomm technology (ICT) issues is Business Continuity, which was ranked third in terms of importance to the organisations.
On an industry basis, enterprises from the banking, finance, insurance, real estate, hospitality, retail and civil service sectors recorded a higher level of BCP readiness as compared to those in the manufacturing, IT and telco sectors. This could be indicative of the service-oriented nature of these industries which warranted the critical need for protection in times of emergencies.
Findings showed that close to 60% of the respondents had access to a disaster recovery centre. However, among these enterprises, many of the existing setups were only sufficient to cater to less than 5% of employees in the event of a disaster.
Besides disasters such as fire, flood and epidemic diseases, 41.4% to 55.2% of the organisations who had suffered disasters in the past 13 months attribute it to power outage and network outage respectively.
It is also noted that enterprises with BCP certified teams had higher levels of BCP awareness of 3.64 as compared to an index score of 2.23 for those that did not.
Recognising the importance of BCP, Mr Foo Nian Chou, Group General Manager, Infrastructure Management and Solutions, said, “As we enter an era where communications has permeated into every aspect of our lives, it is critical that organisations are aware of the potential risks and understand how a continuity plan can protect their reputation and mitigate losses from unexpected disasters and disruptions.”
He added, “Through the BCP index survey, we hope to raise awareness on the need for organisations to map out a comprehensive Business Continuity Planning. Beyond cost implications, a stoppage in business operation will also jeopardise customer relationships and in turn, result in massive business losses. As a recipient of the Asian Business Continuity Award for three consecutive years since 2007, NCS has implemented and helped ensure seamless business continuity for various MNCs and Financial Institutions over the past years.”
NCS is gearing up with a bigger data centre by adding another 10,000 square feet to its Bedok branch. With three other data centres located at Jurong, Ang Mo Kio and Science Park, the move will increase the total capacity to 130,000 square feet. The upgraded data centre is expected to be ready by December this year.
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NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.