NCS inks new five-year deal for the NS Portal
Singapore, May 23, 2011
NCS Group, a leading regional information technology and communications engineering solutions provider, announced today it has been awarded a new five-year contract by Singapore’s Ministry of Defence (MINDEF) to manage and maintain the National Service (NS) Portal, Data Centre and NS Call Centre.
Under the agreement, NCS will provide end-to-end services, ranging from the setting up of infrastructure to the marketing of the portal. It includes the management and operation of the NS Portal, continuous enhancement to the portal and e-services, and management of both the 24X7 call centre and the data centre. NCS will also provide round-the-clock Security Operating Centre (SOC) monitoring, which includes Intrusion Prevention and Detection Systems.
Mr. Chia Wee Boon, Chief Executive Officer of NCS Group said: “NS Portal is not just about a positive e-service experience; it’s about the community of men and women serving the country. NCS’s working relationship with MINDEF and MHA goes back to 2006. We are excited for the opportunity to continue sharing our expertise in technology with MINDEF & MHA, and be part of the efforts to engage the NS community.”
NCS has played a role in enriching the lifestyle of Singapore’s National Service community since it was first appointed as the official vendor. Over 400,000 servicemen have used the portal to make NS-related transactions and stay connected with their NS friends. The portal receives an average of 7.9 million page views and 564,000 e-transactions a month.
NS Portal continues to evolve
The NS Portal was revamped in November 2010 to improve its navigation, streamline its content, and provide greater convenience for the users. To keep users engaged and connected, NCS taps into a network of private-sector partners to create a variety of lifestyle content and offer benefits to members. NCS created the community building platform NS Connect so that its user community could connect through the Internet.
In November 2010, NCS reached another new milestone as the NS Mobile (http://m.ns.sg) was rolled out. NS Mobile comprises a selection of services for smartphones and mobile devices, such as NS mServices, the Fitness Kit and movie information.
NS Portal is one of the top websites in Singapore today. In 2010, NS Portal was listed as No. 1 by Hitwise, a leading global online competitive intelligence service, in the Organisation Community category. It has also earned several industry recognitions over the years, such as International Customer Management Institute’s (ICMI) Global Call Centre of the Year (2009), and was a Stockholm Challenge Finalist in 2008 and 2010.
NCS Pte Ltd
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NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.