Over 120,000 devices rolled out to 351 MOE schools in Singapore under the Schools Standard ICT Operating Environment (SSOE) programme

Singapore, August 24, 2012

The Ministry of Education (MOE) and NCS, a leading ICT solutions provider, are pleased to announce the completion of the transition phase for all 351 schools in the Schools Standard ICT Operating Environment (SSOE) project, impacting over 500,000 students. Over 120,000 devices were rolled out to more than 40,000 principals, teachers and administrative staff, who were educated on the use of the new services and solutions under the programme.

To celebrate the end of the transition phase to the new ICT environment, the SSOE Deployment Milestone celebration was held today, and Mr Ng Cher Pong, Deputy Secretary (Policy), Ministry of Education, was the Guest-of-Honour. For the next phase of the SSOE programme, NCS will manage the operations and provide maintenance support and technology refresh of the desktops and infrastructure as part of the 8-year contract.

Launched in June 2010, the SSOE programme consolidates the provisioning and management of desktops, network and ICT support for all MOE schools in Singapore. It enables an enhanced wired and wireless network environment in each school to improve network performance and accessibility to school applications, as well as provide centralised network & security monitoring. The project also provides computing devices to all staff and school computing labs to facilitate effective and efficient use of the ICT infrastructure.

”The Schools Standard ICT Operating Environment (SSOE) programme has enhanced the ICT infrastructure of schools in Singapore, to provide an environment for greater use of ICT in teaching and learning in schools. With SSOE, schools can now look forward to faster speed, enhanced security and full on-site support for their computing needs to enhance teaching and learning. A strong focus on users’ needs and the close partnership between MOE and NCS had enabled the entire programme to be implemented successfully. We are confident that SSOE will redefine the pedagogical approach in the education system in Singapore and equip future generations of students to harness the full potential of ICT,” said Mr Lim Teck Soon, SSOE Programme Director, Ministry of Education.

“As part of the curriculum, the teachers will bring students down to our eco-pond and herb garden to do their learning. With the use of the mobile carts, students can now access the information online. They will do their research, before collaborating and presenting to their classmates in the classroom,” said Jane Wong, Head of Department, ICT, Guangyang Primary School.

“Despite the challenges, we managed to roll out the project 5 months ahead of schedule. NCS is very pleased to contribute to the advancement of the educational landscape through SSOE. By placing ICT resources within the reach of every educator and student, SSOE will empower them to gather, process and apply knowledge much more effectively and innovatively. We are appreciative of the strong feedback from schools during the rollout, as well as MOE’s full support and commitment, which had contributed towards the successful implementation of this project. We are committed to implementing the next phase of SSOE and forging a fruitful partnership with MOE and other stakeholders,” said Mr Chia Wee Boon, Chief Executive Officer, NCS.

To ensure effective adoption of new technologies available to teachers and administrative staff, a comprehensive change management programme consisting of training workshops and regular communications were organised during the transition phase. The objective of this effort was to educate the schools’ staff on utilising the infrastructure and resources. Activities included conducting of surveys, focus group discussions, regular newsletters and setting up of an SSOE Service Portal as a point of engagement for school staff.

Under the SSOE Programme, desktop support through remote assistance technology is provided to teachers. With this, Service Desk engineers can take over the school staffs’ notebook and guide them along in the actions on the spot. Mobile carts are also available in schools for students to use computing devices anywhere, thus encouraging ICT-based learning. Managed print services will also be rolled out as an option for schools to subscribe to, which provides cost-effective print services on a pay-per-use basis without the need to buy and own the printers. The use of a single ID to login across applications, and replacing of the login token with SMS authentication has also provided convenience to users and enhanced user experience. 

The SSOE Programme has recently won the IT Excellence Awards 2012 awarded by Fairfax Business Media and IDC Asia Pacific, for Best Bottom-line IT, recognising its impact on Singapore’s education ecosystem. It is also currently shortlisted as finalist for the upcoming SITF Awards 2012 and National Infocomm Awards 2012. 


Media Contact
Wendy Tang
NCS Pte Ltd
DID: +65 6556 5629
Email: wendytang@ncs.com.sg

About NCS

NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.