Singapore organisations are still at a nascent stage in maturity and adoption levels of emerging technologies


Singapore, May 30, 2013


A commissioned study conducted by Forrester Consulting on behalf of NCS, found that Singapore companies are still at a nascent stage in maturity and adoption levels of emerging technologies, as revealed in the NCS SURF Emerging Technology Index today.

Singapore companies scored 55.5 out of a total of 100 for the Information Maturity (IM) Index and 55.1 for the Digital Engagement (DE) Maturity Index. The IM Index encompasses big data, business intelligence, analytics as well as real-time data processing while the DE Index includes mobile, social and online applications of services. The Awareness Technologies Index score, which includes use of machine-to-machine technologies such as RFID sensors and GPS chips, rated slightly lower at 47.4. 

Specifically for big data, only 9% of companies have plans to adopt it in 2013. Despite the lower levels of adoption, the majority of companies from most sectors have indicated that they are interested in big data solutions including the government (91%), discrete manufacturing (75%) and transport sectors (63%) as well as others. 

Adoption levels of machine-to-machine (M2M) technologies are low as well, with only 5% of companies indicating plans to adopt M2M in 2013. The majority of companies cite security concerns (50%) as factors. Other key barriers to adoption include or the lack of technology maturity (43%), integration challenges (43%) and total cost of ownership concerns (43%). 

In terms of digital engagement, less than one-quarter of companies’ senior leadership viewed digital engagement as a major competitive differentiator for the organisation. Compared to other mature markets, the influence of the business team on digital engagement is not as high, which is a contributing factor towards low levels of maturity. Only 8% of the companies said corporate marketing was the final decision maker for applications that support digital customer experiences.

“While there is potential for growth in emerging technologies, companies need to develop and build business cases to implement these technologies successfully. Emerging technologies have to be seen as an enabler of new business capabilities, with pilot projects linked to business outcomes. Ultimately, business leaders should drive adoption and leverage on these technologies for competitor differentiation for the organisation,” said Chia Wee Boon.  


About NCS Solutions for an Urbanised Future (SURF) Emerging Technology Index
The NCS SURF Emerging Technology Index study is based on a survey of 221 companies and government agencies from Singapore to understand their maturity levels in adoption of emerging technologies. Commissioned by NCS and conducted by Forrester Consulting, the index takes into consideration alignment of strategy and vision, organisation and execution, measurement, data and technology, as well as the current penetration rate of each emerging technology in Singapore.

The Information Management Index, Digital Enablement Index and Awareness Technologies Index measures Information Management maturity (big data, business intelligence, analytics, real-time data processing), Digital Engagement maturity (mobile, social and online applications of services), and Awareness/M2M technologies (including communication capabilities, RFID sensors, GPS chips or smartcards) respectively. 

Respondents include COO/ CEO, CIOs, heads of IT departments, Senior IT Directors, Senior IT Managers overseeing local and regional IT initiatives from companies with company revenue SGD 100 million and above, except healthcare which is SGD 70 million.

Industries surveyed include financial institutions & insurance, healthcare & Pharmaceuticals, Transport/ Logistics, Education & Information Media, Discrete Manufacturing, Process Manufacturing/ Energy & Utilities and Retail & Wholesale.

The study is part of NCS’ efforts in tracking the maturity levels of companies to enable a smart and sustainable city.

Media Contact
Wendy Tang
NCS Pte Ltd
DID: +65 6556 5629
Email: wendytang@ncs.com.sg

About NCS

NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.