NCS and Capillary Technologies Announce Strategic Partnership to Pave the Way for New Technological Innovations

Singapore, March 25, 2015

NCS and Capillary Technologies today announced an exclusive partnership to pave the way for new technological innovations concentrating on the retail markets including food & beverage (F&B), hospitality and fast-moving consumer goods (FMCG) sectors. The partnership will allow NCS, the leading regional information technology (IT) and communications solutions provider to help its customers to utilise Capillary’s SaaS-based solutions to meet their business goals for the retail markets in Asia Pacific. Leveraging on SaaS-based technology, NCS is able to ensure service quality of its projects, help its customers gain operational efficiency and provide enhanced user experiences.

Commenting on this partnership, Mr Lai Weng Yew, Vice President, Business Application Services of NCS said, " The retail industry has been growing rapidly across the globe, especially in Asia and retailers need advanced tools to optimise their ROI. NCS’ expertise in solution delivery combined with Capillary’s SaaS-based product portfolio and experiences allow us to deliver innovative solutions for our clients to reach out to their target customers."
Technology in the retail industry is going beyond its role as just an enabler. Retailers and consumer brands across the world have been using technology innovatively to revolutionise the way they engage with their customers leading to tangible business value such as faster growth and higher topline.
Capillary’s revolutionary customer engagement solutions and its expertise in working with the retail industry is a natural fit with NCS’s vast expertise in consumer-focused industries combined with top-notch expertise in delivering technology services to enterprise customers. Through this partnership, NCS and Capillary aim to harmonise the retail value chain for the next level of growth in areas such as ecommerce and mobile marketing.
Speaking on the partnership, Aneesh Reddy, Co-founder & CEO, Capillary Technologies said, "We are very excited to enter into this partnership with NCS. Our next level of growth is in scaling up what we do so well and we are confident this partnership will help us get there."
About Capillary Technologies:
Capillary Technologies is a leading provider of cloud-based software solutions that enable retail marketers to quickly and easily build, manage and analyze customer data to gather deep insights and personalize customer engagement across social media, mobile, e-mail, online, and in-store channels, driving a significant increase in sales and customer loyalty.
Capillary’s 360-degree solutions powers end-to-end customer engagement, clienteling, loyalty and social CRM for more than 170 major brands across 12,000 retail locations, bringing instant shopper gratification to over 100 million consumers across the United States, United Kingdom, Middle East, South Africa and the Asia-Pacific region.
Capillary’s customers include industry leaders such as Benetton, Marks & Spencer, Puma, Pizza Hut and KFC. Capillary has been named to Inc India’s Innovative 100, Relationship Marketing Agency of the Year at the 2014 Loyalty and Engagement Awards, Marketing Magazine's CRM & Loyalty Agency of the Year 2013; a Gartner 2013 Cool Vendor; and one of Mint/WSJ Bloomberg Businessweek’s Hottest Technology Businesses 2013.
Capillary is backed by Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, Silicon Valley Bank and American Express Ventures. For more information, visit
Media Contact:
Neha Iyer
Capillary Technologies
DID: +65 3157 6448

Media Contact
Wendy Tang
NCS Pte Ltd
DID: +65 6556 5629

About NCS

NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.