Singapore CIOs are driving innovation with digital transformation

Singapore, May 22, 2015

Specifically through the use of Big Data & Analytics, Cloud, Mobility, Situational Awareness (IoT) technologies and rising focus on Cybersecurity

NCS’ Solutions for Urbanised Future (SURF) Emerging Technologies Maturity Index 2015 found that technologies such as Cloud, Mobility, Cybersecurity, Big Data & Analytics (BDA) and Situational Awareness (IoT) are top of mind for Singapore CIOs. A majority (77%) of senior Information Technology Executives placed high importance on digital transformation and classified it as a vital contributor of their organisations’ worldwide strategy to drive business growth (+2% compared to 2014).
Singapore’s CIOs (58%) indicated that senior management promotes and support technology led business transformation initiatives as compared to last year (+5% compared to 2014).
“This year’s findings highlight a more mature digital transformation environment in Singapore. The emphasis is on building sustainable business models by leveraging technology to drive top-line growth,” said Mr Chia Wee Boon, CEO of NCS.
Businesses in Singapore are placing more importance on their ability to (22%) retain customer, (19%) drive innovations (+4% compared to 2014) and (15%) manage cost of operations to accelerate top-line growth.
“Businesses in Singapore should take advantage of Big Data, Business Intelligence and Analytics as well as real time technologies to boost service delivery and operational excellence,” said Mr Chia.
Technology-led transformation imperatives:
Shifting mindset in Cybersecurity strategy and adoption
Globally, organisations are exposed to rising challenges against targeted attacks and advanced persistent threats. This year, Security has been included as one of the focus areas of the research. While a majority of the respondents (70%) shared that information security activities are managed by Chief Information Security Officers (CISO), only 35% of them have dedicated cybersecurity specialists. In addition, Singapore CIOs (55%) also indicated that their organisation do not have coordinated procurement of security solutions and struggles the most to manage complexity in cybersecurity. 
On Cybersecurity responses preparedness, Singapore CIOs (65%) shared that critical application has been staged for rapid recovery after service interruption and that their security operations are prepared for “zero loss” of data or uptime.
The research findings revealed that Singapore CIOs are deepening emphasis and investment on IT security technologies. However, they need to identify security solutions that enable them to rapidly detect, analyse, and respond to targeted attacks and advanced threats for enhanced protection.
More prominence on Situational Awareness (IoT) and Big Data & Analytics (BDA)
Singapore businesses used Situational Awareness (IoT) and Big Data & Analytics (BDA) technologies for a variety of purposes such as increasing operational efficiency, improving compliance and business continuity across the industrial spectrum.
Our research shows that (45%) Singapore CIOs had already invested or are currently investing (+11.5% compared to 2014) in Situational Awareness (IoT) technology.
In Big Data & Analytics technology, almost half of the respondents (49%) are looking at scaling up adoption rate. Singapore CIOs (25%) are currently investing (+6.5% compared to 2014) and (49%) of them had future investment plans (+6.6% compared to 2014).
“Having enabled several iconic enterprise and smart city projects in Singapore and across the Asia Pacific region, NCS’ Solutions for Urbanised Future (SURF) is well equipped to help businesses and governments integrate Smart City innovations and build future-ready systems,” said Mr Chia.
For more details, please refer to attached infographic, Driving Innovation with Digital Transformation.
* Key values have been rounded up to the nearest whole percentage figure
About NCS SURF Emerging Technologies Maturity Index 2015
The NCS SURF Emerging Technologies Maturity study is based on a survey of 212 companies and government agencies from Singapore to understand their maturity levels in adoption of emerging technologies. Commissioned by NCS and conducted by IDC Asia/Pacific, the index takes into consideration alignment of strategy and vision, organisation and execution, measurement, data and technology, as well as the current penetration rate of each emerging technology in Singapore.
Respondents include CIOs, AVPs, GMs, heads of IT departments, senior IT directors and senior IT managers overseeing local and regional IT initiatives from companies with company revenue in excess of S$70 million (with 30% reporting revenues of more than S$1 billion).
Industries surveyed include government, financial institutions & insurance, healthcare & pharmaceuticals, transport/ logistics, education, discrete manufacturing, process manufacturing, energy & utilities, media & communications and retail & wholesale.
The study is part of NCS’ efforts in tracking the maturity levels of companies to enable Solutions for an Urbanised Future (SURF) is NCS's vision of the smart, sustainable nation through emerging technologies.

Media Contact
Wendy Tang
NCS Pte Ltd
DID: +65 6556 5629

About NCS

NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.