SATA Banks On Clinic Management System From NCS And IRIS Recognition System From NEC TO Improve Service
Singapore, August 23, 2001
Press Release of Singapore Anti-Tuberculosis Association (SATA)
The Singapore Anti-Tuberculosis Association (SATA) is banking on web technology from National Computer Systems Pte Ltd (NCS) and NEC Singapore Pte Ltd to improve its service to corporate clients and the public; NCS will design, integrate and implement a new Clinic Management System (CMS) while NEC will be supplying the Iris Recognition System, the first in Singapore Healthcare Industry.
SATA Chief Executive Officer Dr Chong Chee Leong said "The goal of acquiring these two systems is to improve our services. People associate SATA with long waiting times and poor service. We want to tell people that we are serious about improving our customer service and we are putting our money where our mouth is".
The CMS, designed and developed by NCS, is a fully integrated Outpatient Management and Billing system with built-in work flow. The CMS will help SATA to strengthen and streamline its operational workflow and further improve the customer's relationship through a better management of patients' medical and billing records, and clients' profiles and health schemes for their employees. The CMS will also lay the foundation for SATA's Enterprise Health Portal where appointment booking by the public and corporate clients, referral from GPs, Specialists and
Hospitals, payment, bills, on-site health screening as well as personalised health reports could be made online via internet by logging in. It will make more efficient SATA's work in eliminating TB and the provision of preventive health care services.
"NCS has been a leading IT service provider, providing total IT solutions to the healthcare industry for decades. Apart from system implementations, NCS has played a major role in improving the effectiveness and efficiencies in the care delivery and administrative processes of healthcare institutions at both national and institutional levels. The implementation of CMS for SATA is part of our solution strategy, which emphasises on patient centric services, preventive care and administrative efficiencies. We are pleased to assist SATA in enhancing their services through the strategic implementation of IT " says Dr Chong Yoke Sin, Assistant Chief Executive, National Computer Systems Pte Ltd.
Amid the recent euphoria about long waiting time at healthcare institutions, SATA is committed to heighten its front counter services by deploying state-of-the art Iris Recognition Technology, supplied by NEC Singapore Pte Ltd.
"NEC has been a leader in Identity Solutions for more than 3 decades. Our Biometric Solutions are highly recognised by Government Services for its accuracy and speed. In recent years, growing demands from busy and well-informed customers has tremendously increased the needs to heighten service levels rendered to them especially in the Service Industry, eg. Financial Services and Health industries," remarked Mr Tan Boon Chin, Director/ Head, Global Identity Solutions, NEC Singapore Pte Ltd.
At SATA, the Iris Recognition Technology is applied in a convenient and accurate Patient Self-Registration Service Station where a patient is required to simply present his left eye for a live Iris capture to be matched with the database to register himself, doing away with the need for appointment cards or ID cards. Upon successful identification, the patient has his appointment confirmed with a printed receipt and he is well on his way for his doctor's consultation. Such a self-registration system helps cut short patient waiting time tremendously by replacing manual processes and multiple data entries. This application will initially be deployed on SATA's mobile X-Ray van and rolled out at all four SATA clinics - SATA Uttamram Clinic (HQ), SATA Jurong Clinic, SATA Kreta Ayer Clinic and SATA Woodlands Clinic - and the other mobile X-Ray van upon good results.
Iris Recognition Technology identifies individual by the unique patterns of the iris - the colour ring round the pupil of the eye. It is highly convenient, non-intrusive and fast. To capture an iris, one does not require any physical contact with any device nor subject the eye to any rays or beams
Commented Mr Robert Iau, Chairman of SATA "We are confident that this partnership with NCS and NEC will enable SATA to become a premier health care provider with a BIG HEART for those afflicted by TB and the needy and aged in our community".
NCS Pte Ltd
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NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.