NCS to Build Next Generation Application Processing System for Hong Kong Immigration

Singapore, October 5, 2005

Receives Letter of Acceptance for Project

NCS Pte. Ltd., a leading IT and engineering services provider in the region, has received the Letter of Acceptance from the Hong Kong SAR Government's Logistics Department (GLD) to provide an one-stop solution for the Immigration Department's (ImmD) new Application and Investigation Easy System (APPLIES) and Electronic Records and Document Management System (ERDMS). The contract, with a total value of over HK$300 million, includes the development cost and a 10 year on-going maintenance.

The new system, to be completed by 2007, will provide a secure document and record management solution.   It will enable ImmD to cope with the growth in workload and move toward to a workflow-based, paperless environment.  This, in turn, will allow ImmD to provide one-stop and faster services in application processing to the public.

In addition, most of the applications including visa applications can be submitted electronically. The public will be able to use most of the services provided by ImmD 24 hours a day and seven days a week by means of e-booking of appointments, e-submission of applications, e-payment of service fees and e-communication with ImmD offices through the electronic service delivery channels. The public can also check the progress of applications and obtain information provided by ImmD through electronic means.  Hence, in most cases, the public will no longer be required to travel physically to the offices more than once for obtaining the respective services.

By appointing NCS, the Immigration Department will benefit from a single point of contact for business processes, workflow, technology, application and support services, which help drive delivery and improve efficiencies.

NCS has a long history of integrating information needs with technology.  Said Dr Chong Yoke Sin, Chief Executive Officer, NCS, “We are honoured to be part of the Hong Kong government’s efforts in turning Hong Kong into a digital society.  Together with domain expertise, we have been able to blend this innovative system into the lives of ordinary citizens. Such is the holistic manner in which NCS approaches all of our e-Government projects. ”

NCSI HK has been in the Hong Kong SAR since 1999.  Led by Country Director, Wilfred Tan, the company has implemented several large-scale public and private sector projects.  Public sector projects and services that are currently managed by NCSI HK include those within Hong Kong Commerce and Industry Technology Bureau, the Hong Kong Department of Health, Hong Kong Education and Manpower Bureau and the Hong Kong Housing Authority.

Media Contact
Wendy Tang
NCS Pte Ltd
DID: +65 6556 5629

About NCS

NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions.