Head, SG Customer Delivery
Dorothy heads the Singapore Customer Delivery of the Business Application Services in NCS. She is responsible for the formulation and execution of strategies to strengthen customer loyalty through efficient and effective service delivery management.
Dorothy has more than 25 years of experience, spanning system design and implementation, IT Outsourcing and Business Process Re-engineering in the Public Sector. Starting her career with the then National Computer Board (NCB), she had the privilege of taking part in various Civil Service Computerisation initiatives for the departments under the Ministry of Finance. These engagements had cultivated her keen interest in business process re-engineering and transformation using latest available technology.
Today, she leads a team of more than 1000, specialising in various IT technologies and delivery methodologies to provide system implementation and management services to clients in different industries, driven by the goal to improve operational efficiency, customer satisfaction and business growth for them.
Dorothy holds a Bachelor of Science degree (majoring in Computer Information System) from the University of New South Wales, Australia. In her leisure, she enjoys playing the piano, golfing and chilling out with family and friends.