Director, Delivery Lead
Lai Quen is Delivery Lead for Healthcare in NCS. She has over 30 years of experience in consulting, IT system integration and outsourcing.
As the service delivery lead for Healthcare, Communications and Commercial in NCS, she oversees the Business Application Services for clients in these sectors and is accountable for all projects quality and on-time delivery.
Lai Quen has more than 18 years of experience in leading complex transformation projects in Banking and Telecommunication industries in ASEAN and Asia Pacific. She has conceptualised, strategised, and directed plans to achieve business goals and profitable financials. A seasoned leader spearheading new IT initiative such as big data, advanced analytics, ESB (enterprise service bus), API, microservices; and turning around troubled projects.
A respected executive with passion to coach and mentor leaders and grow the organisation, Lai Quen also enjoys working with clients to transform their business processes and operations leveraging technology to achieve their business goals.