Pega Systems

NCS Gold Partner

About Pega Systems

Pega Systems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For the past 30 years, Pega's technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results.


Areas of Collaboration

Application development in the space of no/low code, case management, customer engagement & digital process automation

NCS has worked with Pega for over 3 years now and have successfully delivered multiple projects in Singapore public sector space. Pega’s strength areas which are well recognised by customers & prospects are comprehensive Case Management, holistic CRM Suite & it’s no/low code application development platform which enables organisations to develop rapidly and change them even faster. We now have 8 Pega implementations in NCS for 6 Singapore Public Sector agencies.

Pega CRM applications

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Pega Case Management and BPM

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Pega Systems Case Study

The Pega Customer Service framework extended as a CRMS (Customer Relationship Management System) helped a client in the public sector streamline operations by automating business processes and improving Customer Service Officer response times.

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