Pega Systems
NCS Gold Partner
NCS Gold Partner
Pega Systems is the leader in cloud software for customer engagement and operational excellence. If you’ve driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you’ve interacted with Pega. For the past 30 years, Pega's technology – CRM, digital process automation, robotics, AI, and more – has empowered the world’s leading companies to achieve breakthrough results.
NCS has worked with Pega for over 3 years now and have successfully delivered multiple projects in Singapore public sector space. Pega’s strength areas which are well recognised by customers & prospects are comprehensive Case Management, holistic CRM Suite & it’s no/low code application development platform which enables organisations to develop rapidly and change them even faster. We now have 8 Pega implementations in NCS for 6 Singapore Public Sector agencies.
The Pega Customer Service framework extended as a CRMS (Customer Relationship Management System) helped a client in the public sector streamline operations by automating business processes and improving Customer Service Officer response times.