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Digital Transformation

NCS Digital Maturity Assessment Framework

NCS Digital Maturity Assessment Framework


To drive digital transformation, it is important to understand what it entails and where your organisation is situated on the transformation curve. NCS’ Digital Maturity Assessment Framework provides an objective measure of your organisation’s current digital maturity and a standard to guide it through purpose-driven digital transformation

Digital Inside, Digital Outside


The NCS Digital Maturity Assessment Framework measures an organisation along two dimensions – Digital Inside and Digital Outside.

The Digital Outside axis measures customer experience management across every interaction; the service delivery method; revenues generated through digital products/services; and the extent to which the organisation leverages digital channels and ecosystems. 

The Digital Inside axis measures the extent to which an organisation exploits digital technologies to promote effective ways of working; the ability to leverage data to optimise operations; the innovation culture; and the organisation’s supporting IT systems.

Try out our 10-minute quiz to get a quick indication of where your organisation stands in terms of digital maturity.

Digital Inside

Measures the extent to which an organisation exploits digital technologies to promote effective ways of working within the organisation and to improve operational efficiency


Digital Workplace

Extent to which an organisation exploits digital technologies to promote effective ways of working

Infonomics

Extent to which data is used to optimise applications, solutions and operations to derive economic benefits

Innovation Culture

Extent to which an organisation recognises innovation as a core requirement and initiative

Technology Focus

The focus of an organisation's internal IT efforts

Digital Outside

Digital outside measures the extent to which the organisation leverages on digital technologies in its service delivery model, products and channel ecosystems to manage customer experience across every interactions


Customer Experience

Ability to deliver excellent customer experience across every interaction

Service Model

The delivery method of an organisation's services to its clients

Digital Products & Services

Extent of digital revenue generated through digital products and services

Digital Channels & Ecosystems

Extent to which an organisation leverages digital channels & ecosystems

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