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Delivering next-gen ICT infrastructure to schools


The successful rollout of SSOE enabled schools to leverage ICT more effectively for teaching and learning

Over the years, NCS has partnered government and educational institutions to lay the ICT foundation for Singapore's smart education system, providing solutions that enable connectivity and enrich the learning environment for teachers and students. One of the major initiatives in this area is the rollout of the Schools Standard ICT Operating Environment to provide a common ICT environment for all government and government-aided schools.

SSOE was a massive undertaking that involved all 351 schools in Singapore and impacted over 500,000 students. In all, more than 120,000 devices were rolled out to some 40,000 principals, teachers and administrative staff. SSOE consolidated the provisioning and management of desktops and notebooks, networks and ICT support for all MOE schools in Singapore. It involved building an enhanced wired and wireless network environment in each school to improve network performance and accessibility to school applications. It required identity management as well as centralised network and security monitoring.

Under the SSOE programme, NCS continues to provide desktop support to teachers using remote assistance technology that allows our service desk engineers to take over the teacher’s notebook and guide him as to what he should do. Mobile carts are made available in schools for students to use computing devices anywhere, thus encouraging ICT-based learning. Managed print services have also been rolled out as an option, allowing schools to subscribe to cost-effective print services on a pay-per-use basis without the need to buy and own the printers.

The use of a single ID to log in across applications has also provided greater convenience to users and enhanced the user experience. SSOE is not just about infrastructure; it plays a crucial role in shaping the future of ICT-enabled teaching and learning in Singapore. By placing ICT resources within the reach of every educator and student, it empowers them to gather, process and apply knowledge much more effectively and innovatively. It opens up innovative new possibilities for educators to redefine their pedagogical approach. And it equips future generations of students to harness the full potential of ICT and excel in the digital era.

This article was first published in NCS SG50 Book “Technology Evolution”, 2015 (NLB BRN:201353230)