Utilities

Powering Customer-Centric Utilities Market

With market liberalization, the utilities industry faces many new demands that impact information management. Customers remain the focal point, so market players need robust customer care and billing systems that are flexible, scalable, and highly productive to be able to address the impact of market deregulation.  

Meeting Utility Needs

NCS collaborates closely with international service providers of electricity, gas, and water utilities to support our customers with the right strategies, technologies, tools, and processes they need to ensure sustainable market success.

We have strong expertise in integrating state-of-the-art frontend Customer Relationship Management (CRM) software and backend systems, including billing, document management, workflow and business intelligence, and spatial analysis using Geographical Information System (GIS)-based tool.

NCS' Customer Care & Billing System (CCBS) Application Framework encompasses:

  • Services
    • Consultancy - Change Management
    • Outsourcing - Business Process Outsourcing, IT Outsourcing including Data Processing, Server and Desktop Management, Helpdesk, IT & Network infrastructure, Systems Implementations and Maintenance, IT Security
    • Business Continuity and Disaster Recovery
  • Customer Management
    • Account Management
    • Order Management
    • Contact Management, Call Centre
    • Complaint Management
    • Sales Management
    • Marketing Management
  • Business Operations
    • Market Operations
    • Billing Management
    • Services Agreement
    • Payment
    • Credit & Collection
    • Adjustment
    • Profiling & Forecasting
    • Tariff Management
    • Settlement
    • Meter Management
    • Trading
    • Risk Management
    • Meter Reading
    • Work Management
  • ERP & Business Tools
    • ERP Systems
    • Workflow and Document Management Systems
    • Business Intelligence
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